Returns

What is your return policy?

We offer a free returns, free exchange policy on all items in an effort to achieve our goal of 100% customer satisfaction.

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How long does it take for me to get a refund?

It may take 4-5 business days for your return to reach the Athlete Originals. Once it is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

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General

Do you have a catalog?

No. Currently, we have a 'virtual' catalog. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from. Plus, with all the styles that we carry, a catalog would be as big as a phone book! Feel free to contact us if you are looking for something specific and can’t find it!

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Are there AthleteOriginals.com gift certificates and/or gift cards?

Not right now, but we are working on getting these made for you!

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My email address has changed. How do I update this information to my current account?

You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:



1. Visit the website and click on "My Account" in the upper right-hand corner of the page.
2. Log in to your account by typing your previous e-mail address and password.
3. Once logged in, click on "Edit" under contact information in the middle of the page.

4. Type your new e-mail address.

5. Click "Save”.
6. Your e-mail will be updated.

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How do I unsubscribe from any of your mailing lists?

If you would like to be removed from our mailing list, please email us at [email protected] and one of our customer services representatives will unsubscribe your email address.

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Do you offer Live Chat support?

Not right now! If you need to speak with someone just email us! [email protected]

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How long does it take to process an order?

Athlete Originals processes orders Monday through Friday 9 a.m. to 5 p.m. It generally takes 2-3 business days to process and ship an order.

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Payment Information

What forms of payment do you accept?

AthleteOriginals.com currently accepts All major credit cards, debit, Visa, MasterCard, Discover, and American Express.

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Is it safe to use my credit card on your site?

Yes! AthleteOriginals.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

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Do you allow Cashier's Checks or Money Orders?

No. We do not accept Cashier's Checks or Money Orders.

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Do you charge sales tax on any item?

AthleteOriginals.com is required by law to collect sales tax on orders shipped to Hawaii. If you are shipping to Hawaii, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

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Shipping

What are the shipping rates for my order?

Domestic Shipping Rates: We use a flat rate of $6.95 for all domestic orders regardless of the number of items that you order. So order more shirts and save!

International Shipping Rates: We use tiered shipping rates for our international orders starting at $8.00 for one (1) shirt progressing up to a flat rate of $23.95 for an order of five (5) or more shirts.

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What are the estimated delivery times for my order?

Domestic Shipping: Estimated delivery time for a package shipping within the continental United States is 7-10 business days from the time you place your order.

International Shipping: Estimated delivery time for a package shipping internationally as well as to Hawaii and Alaska is estimated at 10-14 business days from the time you place your order.

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How will I track my order?

At the time you place your order, you’ll receive an email receipt confirming your order. When your package ships, we’ll send you a second email with the shipping information that will include a tracking number so you can monitor the progress of your package to your door.

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Technology

What are cookies? Do I need to enable cookies on my browser?

A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites You need to enable cookies on your browser to enjoy all the shopping features on AthleteOriginals.com.

Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on the "Logout" link at the top of the page.

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About

How do I know it is safe to shop with you?

We are verified by GoDaddy, the world's second largest digital safety certificate provider. Your connection to AthleteOriginals.com is encrypted to prevent eavesdropping.

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Is there a way I can learn more about the Athlete Originals?

We aspire to bring you the world’s largest collection of original apparel created by athletes for their fans. We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.

We are committed to your complete satisfaction; it is our top priority.

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